HOW TO BOOK
ON OUR WEBSITE (No booking fees apply)
BY PHONE on 01702 328335
(Please leave a message if we are unavailable and we’ll get back to you as soon as possible)
IN PERSON at Clifftown Theatre, Nelson St, Southend, Essex SS1 1LF
(Tickets are subject to availability on the day of the performance)
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HOW TO PAY
Tickets can be bought by cash and most major credit/debit cards.
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EXCHANGES AND REFUNDS
We are unable to offer refunds for any ticket types. Usually we can offer ticket exchanges or account credit when requested at least 72 hours before the start time of a show. Any printed tickets must be returned to the box office before credit can be given.
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CONCESSIONS
Concessions
UoE Staff, UoE Alumni, ages 60+, under 16s, NUS cardholders, Universal Credit, Income Support, Housing Benefit, Registered Disabled, Wheelchair Users (Valid ID/ Documentation will be requested).
UoE Students
We offer fully discounted tickets to University of Essex students and students taking UoE accredited courses at other institutions.
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GETTING HERE
By Train: Clifftown Theatre is located a few hundred meters from Southend High Street; it is within 200 meters of Southend Central station (London Fenchurch Street – Shoeburyness Line) and is a 20 minute slow walk from Southend Victoria station (London Liverpool St – Southend Victoria Line).
By Bus: The theatre is situated within a 20 minute slow walk of Southend Bus Station.
By Car: There is a large pay and display car park situated directly behind the theatre on Clarence Rd and which is free after 6pm. There is another car park situated next to Southend Central station on Scratton Rd. Limited parking is available in the street outside Clifftown on Nelson St which is also free after 6pm.
Click HERE to see a street view of Clifftown and the surrounding area.
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ACCESSIBILITY
Disabled customers who require a carer are entitled to one complimentary ticket with their ticket purchase.
Wheelchair Users
Customers who require a wheelchair space are requested to let the Box Office know as far in advance of a production as possible. We are fully accessible from the main entrance. We can accommodate up to 4 wheelchair users in the main auditorium. The Clarence Road car park located behind Clifftown has disabled parking bays for Blue Badge Holders. There is a distance of approx. 100 metres between the car park and the theatre entrance via Nelson Mews, which is the quickest route, although please note that the paving is uneven in places. An alternative Access Route can be found here.
Visually and Hearing Impaired
We welcome Assistance Dogs at all performances, please inform us when booking. We have a hearing induction loop system in place within the main auditorium. Please let us know of any requirements you or anyone in your party may have. We will do all we can to make your visit as enjoyable as possible. For more information about access at Clifftown Theatre please email clifftown@essex.ac.uk or call our office on 01702 328335.
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Babes in Arms
All children under 18 months can watch family and children’s shows for free. Please check in advance before bringing a baby, as some events might not be suitable.
School Groups
School trip? No problem we can offer all sorts of concessions and extras, please email clifftown@essex.ac.uk with your enquiry or call 01702 328335.
Group Discounts
Got a gang together? 10 or more and we can do you a nice little deal, please email clifftown@essex.ac.uk or call 01702 328335.
Refreshments
The Clifftown Foyer Bar is open 30 minutes before the performance, during intervals and after shows which finish before 9pm (4pm, matinee). Tea, coffee and a wide range of soft and alcoholic drinks are available. Please note, we so not sell food at Clifftown, but there are many local restaurants/food outlets within a short walk of the building.